Shipping
Orders are dispatched within 24/48 hours of receipt, regarding product availability. Orders placed before midday (excluding weekends and public holidays) will be dispatched the same day.
Delivery times of 2 to 5 working days are given as an indication only. If items are unavailable, the customer will be informed by email and may cancel the order at any time or request a replacement for the missing product(s).
As soon as the order has been dispatched, a confirmation email containing the tracking number will be sent to the customer.
Delivery costs
2 to 5 business days
Colissimo with online tracking
At home
6,99€ at home
At pick-up point
6,00€ at pick-up point
Within 24 hours
Geodis with online tracking
At home
15,50€ at home
At pick-up point
/
4 to 10 business days
Colissimo with online tracking
At home and at pick-up point
15€ at home
15€ at pick-up point
3 to 4 business days
Colissimo with online tracking
European Union
12,00€ at home
11,50€ at pick-up point
Outside E.U
15,00€ at home
15,00€ at pick-up point
2 to 4 business days
Geodis with online tracking
European Union and Outside E.U
29,00€ at home
29,00€ at pick-up point
29,00€ at home
29,00€ at pick-up point
4 to 10 business days
Colissimo with online tracking
Asia - Africa
43,00€ at home
Rest of the world
43,00€ at home
2 to 5 business days
Geodis with online tracking
Asia - Africa
72,00€ at home
Rest of the world
53,00€ at home
Hope it meshes well Returns
You may return all or part of your order within 14 days when receiving your order.
Returns are the customer's responsibility and charge.
🎄 Christmas orders 🎄
Orders placed after November 15, 2024 and shipped back no later than January 6, 2025 will be refunded, provided they meet the return conditions listed below.
Returns
In order for a returned item to be refunded, it must meet the following conditions :
- Has not been worn or used
It must not have been washed, have no traces of make-up or smell of perfume or tobacco...
- All items must have their original labels. The labels must not have been cut or removed, and must not have been removed from the pouch provided
- No signs of use or damage
Masks can not be returned for hygiene reasons.
How to return an item
Print the return label by clicking here. Complete this document and include it with your package, in addition to your purchase invoice (please contact us if you have lost your invoice).
Continue preparing your package with your items, making sure they have not been worn or washed and still have their original labels.
Choose a carrier (return costs are at your expense) and send your return package to the following address:
Maison Bonnefoy
6 rue du stade, 43600 Les Villettes
FRANCE
Phone: +33(0)4 71 66 07 34
We strongly advise to use a delivery with signature to ensure the good delivery of your parcel at Maison Bonnefoy.
Write to us afterwards to inform of the return of your order, specifying your order number and your name. Attach the proof of deposit of your parcel to your message. Use our contact form by clicking here to write us.
Upon receiving your parcel, including the completed return form and purchase invoice, Maison Bonnefoy proceeds to your refund, provided that the items are returned in their original condition.
The refund is made to your bank account or PayPal, used for the purchase. Maison Bonnefoy can get around 15 days to process your refund.
Only the price of the returned product(s) will be refunded; delivery and return shipping costs remain the charge of the customer.
To avoid returns, Maison Bonnefoy recommends the utmost care regarding products sizes.
Please refer to our different size guides to get more information.
So that you can limit your CO2 emissions and your ecological impact!
Exchanges
We do not accept exchanges.
To get a product in a different colour or size, please return the item(s), which will be refunded. Then please place a new order.
Thanks a lot for your understanding.